Here in the NMG Aftersales Centre we live and breathe our motto of Nobody Tries Harder than NMG....Nobody!
Hi I'm Michael Long the Group Aftersales Manager & Parts Manager, my sole aim is to give you a service that goes over and above your expectations. The whole team here at NMG work under the ethos of treating you, the customer, as they themselves would expect to be treated. I won't accept anything less so if you feel we're letting you down in any way please call me, on 01603 775100...I do want to know.
Now let me tell you what we're all about...
Courtesy Bus? Loan Cars? Free Collection and Delivery? - It's all at NMG!
We will go out of our way to reduce the hassle of a trip to the garage, either by providing you with a loan car (you simply pay for fuel) or by dropping you off in Norwich, and collecting you and your shopping later in our Courtesy Bus. We also offer collection within a five-mile radius of the dealership.
Our Team of Fully Trained Technicians
We are very proud of all of our fully trained technicians, all of which do genuinely care about you and your car. We have a fantastic team of technicians including our three Master Technicians Lee, Adam and Wayne. If you look at our "Meet The Team Page" on this site you can see all the staff who are here to support you. These guys are all led and controlled by our Works Controller Paul Wood, you will soon spot him, he is the one looking over worked!
Experienced parts team!
Our Parts team is headed by myself and the rest of the team Martin, Mike, Luke, Jonny and Andy our Trade Parts representative there isn't much we don't know when it comes to parts!. .
Last but definitely not least is our Service Team!!
WThe guys on the front line are let's just say "larger than life" and guaranteed to put a smile on your face, come in and meet Johnathan, Trevor and Matt yourself and you'll see what I mean. The rest of the team is Tony Burns our former Service Manager who in retirement decided to stay on and is our warranty claims manager. Carl and Robert on aftersales customer bookings and follow-up. Then not to be forgotten we have Chrissie, Danny, Tomasz, Sean and Stephen, on service support logistics.
Logistically we have Sean Hall our Prep. Manager and logistical genius. Sean started at NMG as an apprentice and having qualified as a Technician has gone on to greater things. He co-ordinates all car sales preparation, driving and vehicle movements, along with the Smart Repairers, site valeting and external contractors. His team is Ian and Arak, on smart repairs, Johnathan, Piotr, Ben, Nick, David, and Saturday lad Luke on vehicle movement and valeting.
Between the entire team, they have got over 300+ years' experience in vehicles and aftersales. (I don't think I've missed anyone)
So please come in and give us a try, not all garages are the same, and if we don't make you smile, feel free to give me a call!
Tel 01603 775100