Looking forward in 2017
I am delighted to announce that Michael collected on behalf of us all, the award for Kia Aftersales Excellence, 'Dealer Of The Year for 2016'at the Kia National Dealer Conference in January 2017.
In addition, we have been recognised by Kia for the all-new Customer Experience Awards. Norfolk Motor Company Limited finishing in the top 25 best dealers in the UK.
Our independent Judge Service scores all year have been excellent with 99% of the people surveyed Likely to Recommend Us and 93% Overall Satisfaction from 1,766 surveys, and for several months we had a 100% score.
Suzuki GB have just presented our lifetime achievement award of 30 years with the franchise celebrated in 2012 (slightly late, but it still counts), so in reality, we are now in our 35th year in 2017 and counting, making us the second longest serving Suzuki dealer in the UK. (18 years with Kia and counting, also making us one of the longest serving Kia dealers).
Both of our franchises continued their growth with Kia achieving a record 89,364 units in the year taking 3.32% of the UK market, a rise of 10,875 units over the previous year and 13.85% growth, finishing in 11th place nationally, phenomenal.
Suzuki also saw their biggest ever U.K. Sales with 38,167 units and a record 1.42% market share, a rise of 3,730 units, for a 10.83% increase, finishing 22nd place, another splendid set of numbers and in comparison to Kia, comparable in every way.
When you consider the top 6 slots are taken by the Germans, Ford and Vauxhall, it is really a great set of numbers from the 45 franchises represented in the SMMT Reports.
Kia is now the 4th largest warranty vehicle parc in the U.K. behind Ford, Vauxhall, VW, a truly amazing position, ensuring our continued aftersales expansion. They also went onto to win several accolades with Sportage being the quickest selling car on the Autotrader website..
The product line-ups for both franchises are our strongest ever and this year we have more to come from both brands new Picanto, Rio, Niro PHEV, Optima SW PHEV, and two new models, the Rio styled 'B' sector SUV, not named yet and the stunning Stinger high performance luxury saloon. Suzuki have just released the facelifted SCross, a new Ignis, new Vitara Kuro and shortly the new Swift, they too have a new model coming to enter the SUV sector.
We also saw a good number of our staff achieve awards for their excellence in training and development, as published in the year and we are on the verge of several more accolades being due soon.
NMG Nobody Tries Harder Than NMG...Nobody!