New Kia Genius Brand Ambassador
NMG Kia are delighted to announce the appointment of the first Kia 'Genius' and brand ambassador, who will work alongside the sales and aftersales teams to deliver even higher levels of customer service.
Karol Piaseczny has worked at NMG since 2013 in a variety of roles along with both of his brothers Arka and Alek. They come from a motor trade family in their native Poland and came to the UK from Olesnica, Karol was searching for a sales opportunity in particular and he and his brothers worked in aftersales and vehicle preparation, with Karol working weekends as well in support of car sales. Karol is also a trained classic car restorer and speaks several languages. Older brother Arak is currently working at NMG in smart repairs with younger brother Alek recently taking a HGV role outside of NMG.
NMG have assisted Karol's understanding of the UK motor industry with training and support before putting him forward to the Kia Academy as a potential 'Genius'. Following a comprehensive selection, induction and training programme at the Kia Academy, Karol recently attained his accreditation and is now available in the showroom and service reception for customers to find out all about the very latest Kia technology. He is easy to spot in his Red Kia Jacket.
Amongst his many duties his primary role is to be a first point contact, confident, dynamic, engaging ambassador for the Dealership and the Kia Brand. His level of product knowledge and training is designed to lift customer experience to an all-time high and instil at all times the Kia 'Family Like Care' ethos, which sits comfortably with NMG's own mantra of 'Nobody Tries Harder Than NMG...Nobody!'NMG Managing Director Grant Long said "Karol is one of the friendliest, warmest people you could ever meet and it was a pleasure to promote him and see him attain this qualification. He has worked very hard to win this positon and I am certain he will be an asset to our customers, to our sales and aftersales teams alike, it is also a first for NMG and possibly Kia in East Anglia."
Paul Hewitt the Kia Sales Manager and Sales Director outlined Karol's core responsibilities as: Reviewing and responding to customer enquiries (email, telephone, or physical visits) with the Sales Team, including the use of video technology demonstrations. Offering customers the presentation of new Kia vehicles and technologies.Conducting second new vehicle handovers, or pre-handovers at a time that suits the customer, helping them to better understand their new car and its latest technologies.
He will also be working with Aftersales front of house to address any product related enquiries (e.g. Bluetooth pairing and specialist technology demonstrations like parallel parking and to advise on Kia Genuine accessories options) Karol's product knowledge is second to none and we know he will be called upon as the vehicle technology continues to develop at a rapid pace, in fact we have our first Kia Hybrid car due shortly, the all-new Niro SUV crossover Hybrid.***